Monday, 14 November 2016 10:25

File and folder permissions

 applies to Windows 7, 8, 8.1 and 10

On this page you will find information on file and folder permissions within Microsoft Windows and how these permissions affect your Pointlogic software product installation and usage.

What are file and folder permissions?

File and folder permissions are needed to grant or deny access to files and folders within your Microsoft Windows profile.

Which permissions do I need?


ClickOnce, Citrix & Terminal Server Installation

  • C:\Program Files (x86)\Pointlogic
  • This folder requires Read & Execute access
  • C:\Users\Username\AppData\Local\Apps*
  • This folder requires Read, Execute & Modify access
  • C:\Users\Username\AppData\Local\Pointlogic*
  • This folder requires Read, Execute & Modify access
  • C:\ProgramData\Pointlogic
  • This folder requires Read, Write & Modify access

By default Microsoft gives your Windows User profile the appropriate file and folder permissions to the above folders. In case any of these settings have been altered it is most likely that your company's security policies prohibits this level of access to the specified folders. Contact your IT department for more information.

* I cannot find the C:\Users\Username\AppData folder!

Click here for more information on the AppData folder and how to access it's contents.


In case you are using Pointlogic software on a network location all network directories (folders) require Read & Execute, Write & Modify access. Users of the software need to be able to execute the software, save and modify specific system files.

What do I do after I have changed the file & folder permissions?

We direct you to this webpage if you get an error message starting your Pointlogic software product. The error message is usually related to the registration process. After correcting file & folder permissions you can safely delete the Protect_XXXX.lck* file from the Registration folder (C:\Users\Username\AppData\Local\Pointlogic\Registration or C:\ProgramData\Pointlogic). After deleting the Protect_XXXXX.lck file you can restart your Pointlogic software product to submit a new request for activation.

* The label of the file corresponds with the 4- or 5-digit Product ID.

Which file and folder permissions are there?

For more information please review the information on this Microsoft webpage:


Check your configuration


Software installation explained


Software registration explained


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